Improving quality leads to...
-. increase customer satisfaction and revenue
-. reduce cost of failure
-. increase selling price
-. enhance our brand image
Six Sigma is a proven tool to improve quality and develop smart working based
on performance.
-. Motorola first deployed Six Sigma in 1986, resulting in a cost reduction of
$11 billion and a threefold increase in productivity
-. In 2005, Fortune reported that over 200 of the top 500 companies had introduced
Six Sigma
-. In Korea, Samsung, POSCO, KT, SK, public institutions and hospitals have all
introduced Six Sigma
Six Sigma has been in use for over a century.
It will maintain its reputation as the one of the best tools.
-. Up to 1940s: the advent of statistical quality control; the era of SQC
-. 1940s: Deming introduced statistical quality control to Japan; A. V.
Feigenbaum coined the term "TQC“
-. 1970s–1980s: the era of company-wide TQM
-. 1990s onwards: the era of 6σ, employing existing statistical methods and
systematic processes
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